Contacting our support – The information to provide

If you need to contact our support for a technical issue with Lychee Slicer, you can do it through the Help > Contact menu in the application or our online form.

Be very descriptive about your issue: the more information you can provide, the easier it will be for our team to understand your issue and look for a solution. 

What could be explicit for you may not be for someone else. Screenshots, files, and other data are welcome, and you can send them through a download link using a service like Dropbox, WeTransfer, Google Drive, or more.

You can also create a log.bin file depending on the type of issue to help us fix it. It contains all the commands Lychee Slicer runs during a session.

Our support is only in English and French. We will reply only in these two languages. The messages in other languages will be translated through automatic translation tools.

We do our best to reply to your request in 48h, during business days, local time (Europe), but you may expect delays that could depend on our development workload.

Important: We also invite you to join our Discord server, which is quite active and could help you with your usage question. The community there is excellent and very active! It’s free and quite convenient (with a lot of other exciting Discord servers available)